How our practice cut average appointment waiting times from two weeks to two days
Stratford Village Surgery in East London, which cares for around 10,000 patients, used to struggle to meet demand and its patients were sometimes waiting for over two weeks to be seen.
However, after introducing a new online triage system, the surgery managed to reduce average waiting times for appointments from two weeks to two days.
GP and medical director at Stratford Village Surgery Dr Bhupinder Kohli tells Management in Practice how they achieved this. The problem Hide related content:
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Source: Management in Practice - February 22, 2019 Category: Practice Management Authors: vfiore Tags: *** Editor ' s Pick Patient Access Latest News Source Type: news
GP federations will not count as primary care networks'in most cases '
Practices will have just a couple of months to join new primary care networks if they are to qualify for a significant amount of funding being invested in the organisations by NHS England.
There is much uncertainty about how primary care networks - being brought in under the new GP contract - will be established and information released so far has only indicated they will be based on geography and be between 30,000 to 50,00 patients in size. Hide related content:
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Source: Management in Practice - February 21, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
Half of GP practice buildings are not fit for purpose, BMA survey reveals
Only half of GP practice buildings are fit for purpose, a new BMA survey has found.
The survey of over 1,000 practice manager and GPs in England found that eight out of ten practices said their premises were not suitable for'future needs or anticipated population growth'.
The BMa said the findings are in line with what GPs have been saying for years, but now they have evidence to show just how serious the situation is. Hide related content:
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Source: Management in Practice - February 21, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Personal Practice Source Type: news
GPs call for improved resources to help practice staff deal with patient deaths
Just 2% of GPs say their practice provides formal support for staff in dealing with grief and loss, new research has revealed. The study, which surveyed 1,005 GPs last month, was carried out by research organisation ComRes and released to coincide with a new set of standards for end of life care. Hide related content:
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Source: Management in Practice - February 20, 2019 Category: Practice Management Authors: costanzapearce Tags: *** Editor ' s Pick Latest News Source Type: news
Global sum will increase by just 92p per patient
GPs will recieve just under£1 per patient more as part of the 2019/20 global sum, NHS England has announced. Hide related content:
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Source: Management in Practice - February 20, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
Sponsored feature: raising concerns about a colleague
Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask explains the steps practice managers need to take when raising concerns about a colleague whose health may be affecting their work.
In the MDU’s experience having concerns about a colleague’s health or performance can put practice managers in a difficult position. While you may be concerned for the colleague’s wellbeing you also have an obligation to ensure their situation does not impact on patient safety. Hide related content:
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Source: Management in Practice - February 20, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Personal Practice Source Type: news
Scottish practices given an additional £20m for sustainability loans over next two years
A total of£50m will be invested in sustainability loans for Scottish practices over the next two years– a substantial boost on the£30m already set aside - the Scottish government has announced.
So far around 172 practices– about 50% of the total eligible– have successfully applied for a loan to help ease financial pressure. Hide related content:
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Source: Management in Practice - February 20, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
Practice managers potentially liable for sexual harassment against staff, trade union says
Practice managers should be held to account if they fail to act after third-party sexual harassment incidents against their staff, trade union UNISON has said. As part of a motion debated at UNISON’s annual women’s conference in Bournemouth on 16 February, the union said that all public sector employers– including NHS managers– should be liable for third party sexual harassment episodes against their staff.Hide related content:
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Source: Management in Practice - February 19, 2019 Category: Practice Management Authors: costanzapearce Tags: *** Editor ' s Pick Latest News Source Type: news
CQC: patients should complain to trigger health and social care improvements
Patients and carers should not be afraid to complain about the care they receive as it can help the health and social care sector improve, the CQC has said.
Over a third (37%) of respondents to a CQC survey said they did not raise concerns as they felt that‘nothing would change as a result’.
The findings are part of research released by the CQC today, which saw the organisation survey 2,002 people in England who accessed private or NHS health or social care services in the last five years. Hide related content:
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Source: Management in Practice - February 19, 2019 Category: Practice Management Authors: vfiore Tags: *** Editor ' s Pick Complaints CQC Patients Latest News Source Type: news
New refugee recruitment scheme sees 14 GPs taken on in one region
A total of 14 refugee GPs are being retrained as part of a recruitment scheme in the Sandwell and West Birmingham area.
The USE-IT! Project, which was set up two and a half years ago by Birmingham City Council and Sandwell and West Birmingham Hospitals NHS Trust, helps skilled overseas health practitioners, including nurses, pharmacists and GPs, to find work in the NHS. Hide related content:
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Source: Management in Practice - February 19, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
Legislation change allows practices to ‘suspend current contract’ when integrating with an ICP
Legislative changes are being introduced that will make it easier for practices to become part of an integrated care provider (ICP), the Government has announced.
The changes will allow organisations to work more closely together, giving GP practices the possibility to easily switch from their current contracts to an ICP contract, if they wish to do so, the Department of Health and Social Care (DHSC) said. Hide related content:
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Source: Management in Practice - February 18, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
GPs must email patients instead of sending letters, says Hancock
GPs must send patients emails rather than letters, says health secretary Matt Hancock. Speaking at an NHS England conference on Wednesday, Mr Hancock said email must replace letters, arguing they are just as secure but also cheaper than communicating through paper and fax machines. Clinicians should email patients directly with appointment information to reduce delays and cut wastage, he said. This comes as part of the health secretary's digital vision for the NHS, which was heavily promoted in the NHS long-term plan.Hide related content:
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Source: Management in Practice - February 15, 2019 Category: Practice Management Authors: costanzapearce Tags: *** Editor ' s Pick Latest News Source Type: news
Legal advice potentially offered in practices: the sector reacts
Legal advice could potentially be offered in GP practices, under Government reforms to legal aid.
The Government's new strategy for legal aid, published last week, said providing the advice at the same site as other services'can avoid barriers to support that may arise from multiple referrals between providers'.
Deputy editor Angela Sharda speaks to three different practice managers on their views on the topic. The sector reacts Hide related content:
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Source: Management in Practice - February 15, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
GP campaign group calls for Babylon boycott until'full impact' is known
A grassroots GP campaign group has called on GPs to boycott working with Babylon until the independent evaluation of its NHS service is complete and the‘full impact’ of the model is known. In a statement yesterday GP Survival said it‘deplores’NHS England’s decision to remove the block on private digital company's expansion of its NHS services to the UK’s second-largest city.Hide related content:
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Source: Management in Practice - February 15, 2019 Category: Practice Management Authors: costanzapearce Tags: *** Editor ' s Pick Latest News Source Type: news
‘Unsafe’ levels of air pollution for 30% of practice patients in England
One in three NHS patients in England are registered at GP practices in areas that exceed safe levels of pollution, new figures have revealed. Research carried out by environmental cities network UK100 shows that nearly 18 million patients in England are registered with practices in locations where air pollution is above the World Health Organisation’s (WHO) limit for fine particulate matter (PM2.5). Hide related content:
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Source: Management in Practice - February 14, 2019 Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Source Type: news
