An Electronic Survey Methodology

Emergency Medicine News spoke with Jeff Strickler, RN, the associate vice president of University of North Carolina (UNC) hospitals about Bivarus, an electronic survey methodology. He discussed why UNC’s ED made the switch, how it works, and the differences between Bivarus and paper-based survey tools. Why did you decide to try this analytics company? Did it have anything to do with Press Ganey dissatisfaction? The satisfaction with Press Ganey is maybe a strong word but I think it had a lot to do with the limitations related to what was our current customer service survey methodology, which happened to be Press Ganey. But Press Ganey’s not much different than any of the other companies that would’ve been out there. They all have the same limitations, particularly as it relates to emergency departments. We had a very small response rate. The only people that are getting surveys are those patients that are discharged from the emergency department. So for our emergency department, which is admitting 30 percent of our patients, we felt like we were losing a significant voice of people that were not just admitted but tend to be the more severely ill or injured and able to describe their patient experience. So we really kinda felt like that was, you know, missing.           Can you briefly explain how Bivarus works? So, the person only gets a 10-question survey, so you don’t get the survey fatigue that you get from many of the traditional paper-based survey too...
Source: Technology & Inventions - Category: Emergency Medicine Tags: Blog Posts Source Type: blogs