Trust me, I'm a chatbot

(University of G ö ttingen) More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. But should companies tell customers they are communicating with machines and not with humans? Researchers at the G ö ttingen University investigated. Their research found that consumers tend to react negatively when they learn that the person they are talking to is, in fact, a chatbot.
Source: EurekAlert! - Social and Behavioral Science - Category: International Medicine & Public Health Source Type: news