Wage inequality negatively impacts customer satisfaction and does not improve long-term firm performance

(American Marketing Association) Wage inequality between top managers and employees boosts the short-term, but not long-term, profitability of a firm while persistently harming customer satisfaction by motivating opportunism against customers and weakening its customer-oriented culture.
Source: EurekAlert! - Social and Behavioral Science - Category: International Medicine & Public Health Source Type: news