What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics on the acceptance of artificial intelligence in the service industry

Publication date: Available online 6 May 2021Source: Computers in Human BehaviorAuthor(s): Corina Pelau, Dan Cristian Dabija, Irina Ene
Source: Computers in Human Behavior - Category: Information Technology Source Type: research