“In A.I. We Trust?” The Effects of Parasocial Interaction and Technopian versus Luddite Ideological Views on Chatbot-Based Customer Relationship Management in the Emerging “Feeling Economy”

Publication date: Available online 1 February 2021Source: Computers in Human BehaviorAuthor(s): Seounmi Youn, S. Venus Jin

Source: Computers in Human Behavior - February 1, 2021 Category: Information Technology Source Type: research