Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Publication date: Available online 16 January 2021Source: Computers in Human BehaviorAuthor(s): Oscar Hengxuan Chi, Shizhen Jia, Yafang Li, Dogan Gursoy

Source: Computers in Human Behavior - January 17, 2021 Category: Information Technology Source Type: research