Patient evaluation of service quality in government homeopathic hospitals in West Bengal, India: a cross‐sectional survey

ConclusionThe services patients received at various homeopathic hospitals in West Bengal, India, did not meet patient expectations across the five domains of SERVQUAL. This gap needs to be addressed through focused improvement efforts.

Source: Focus on Alternative and Complementary Therapies - December 1, 2014 Category: Complementary Medicine Authors: Munmun Koley, Subhranil Saha, Jogendra Singh Arya, Gurudev Choubey, Aloke Ghosh, Kaushik Deb Das, Subhasish Ganguly, Samit Dey, Shubhamoy Ghosh, Goutam Nag, Swaif Ali, Sangita Saha, Kajal Bhattacharyya, Rakesh Singh Tags: Original Article Source Type: research