A fantastical experience at Legoland

One of the highlights of IHI's annual National Forum on Quality Improvement in Health Care is the opportunity for attendees to take a full-day excursion to one of the major theme parks in the vicinity. I had the pleasure of helping to lead one yesterday to Legoland.  We all know about Legos, those versatile, creativity-building blocks, and this park is a physical embodiment of the toys. It is targeted at children from ages 2 to 12, including this little lady who was enjoying a gentle sprinkle in the new World of Chima section.Our 44 participants were greeted in the moning by the smiling faces of my colleagues Azeem Mallick and Kate Bones. We decided to engage in an opening exercise designed to get the group thinking about the operational issues facing a theme park of this sort. The pedagogical scenario we created was: "You have been brought in as a consultant. What do you imagine are the major challenges facing this company in meeting the standards it has set for famimly visits? Pick the highest prioirity and develop your theory about how to address this challenge. What will you do with regard to interventions with leadership, front-line staff, and interactions with visitors.”The breakout groups jumped in enthuiastically.  Here, patient advocate Ziva Mann from the Cambridge Health Alliance reports from her group.  Later, with the help of a colleagues, Lelsey Anne Smith (Quality Improvement Programme Director at NHS Education for Scotland) votes on her prior...
Source: Running a hospital - Category: Health Managers Source Type: blogs