How to Service Essential Medical Equipment During a Pandemic

The global coronavirus pandemic and subsequent social distancing recommendations and shelter-in-place mandates have impacted everything from how we interact with our friends and family members to how we do business. While millions of people and companies have turned to platforms like Zoom and Microsoft Teams to conduct business from home, there are still essential service workers that simply cannot do their job remotely, like the people tasked with maintaining and repairing critical medical equipment, for example. MD+DI spoke with Stacey Epstein, chief marketing and customer experience officer at ServiceMax, a field service management company, about how COVID-19 is impacting medical device companies from a field service perspective. "If you specifically look at the medical device industry, I mean wow, how much have they become front and center in this fight? Certainly that space has always been a mission-critical industry, but now it's become life or death for the world," Epstein said. "What that has done is put them both in an opportunity to do great things, but also it puts them under a great deal of stress." For example, she said, one large medical device manufacturer she works with is currently running at four times its normal production capacity. "So you can imagine that increases the need not only on the shop floor for that production line, but extends all the way out to that field service team," Epstein said, ...
Source: MDDI - Category: Medical Devices Authors: Tags: COVID-19 Source Type: news