CoveredCA statistics (along with some random thoughts...)

Each week, CoveredCA puts out a website and call center activity report.  I thought it would be interesting to put together a consolidated table of their press releases.  Here's the table and my observations.  Key figures are in bold. Oct 1-5 Oct. 6-12 Oct 13-19 Oct 20-26 Oct27-Nov2 Unique visits to CoveredCA.com      986,705     602,539     486,678     543,300     511,552 Call volume        59,003       45,785       45,110       53,282      49,961 Average wait time 15:08 1:55 0:45 3:38 2:21 Average handling time 16:48 14:36 15:11 15:51 15:07 Applications Started 43,616 50,884* 31,429** 53,633*** 47,440**** Partially completed 27,305 Applications completed with household eligibility determined 16,311 Number of Californians determined eligible for coverage 28,699 Small Business Health Options Program businesses registered as of 10/8/2013 430 *2-week total in...
Source: InsureBlog - Category: Medical Lawyers and Insurers Source Type: blogs