CoveredCA statistics (along with some random thoughts...)
Each week, CoveredCA puts out a website and call center activity report. I thought it would be interesting to put together a consolidated table of their press releases. Here's the table and my observations. Key figures are in bold.
Oct 1-5
Oct. 6-12
Oct 13-19
Oct 20-26
Oct27-Nov2
Unique visits to CoveredCA.com
986,705
602,539
486,678
543,300
511,552
Call volume
59,003
45,785
45,110
53,282
49,961
Average wait time
15:08
1:55
0:45
3:38
2:21
Average handling time
16:48
14:36
15:11
15:51
15:07
Applications Started
43,616
50,884*
31,429**
53,633***
47,440****
Partially completed
27,305
Applications completed with household eligibility determined
16,311
Number of Californians determined eligible for coverage
28,699
Small Business Health Options Program businesses
registered as of 10/8/2013
430
*2-week total in...
Source: InsureBlog - Category: Medical Lawyers and Insurers Source Type: blogs
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