Thoughts On The AAP NCE 2013 – Orlando

If you follow me on social media, you probably know I was in Orlando at the AAP NCE this past week. Every year right before the date of the convention, I start to dread going. Leaving town is always hard when you have a million things to do. And since we still have little ones, and I don’t travel often for business, I feel a hint of guilt leaving my wife behind fending for herself. But once I arrive, the anticipation, excitement, and nervousness starts to settle in. I like the feeling. The Disney Institute The highlight of my trip was attending a class lead by the Disney Institute. That class was probably one of the most fascinating classes I have attended this year (I say this year because I go to the Global Leadership Summit and those sessions are hard to beat). The Disney’s Institute class gives you a behind the scene sneak peak at Disney’s stellar approach to customer service. Part of the class was in the classroom, while the other half was at the Magic Kingdom where we toured parts of the park, including going “back-stage” to see first hand how they manage the operations. Meaningful & Fulfilling Dialogue The best part of NCE is the people you meet and see. This year, I met up and chatted with more people than ever before. Many were old friends, others were strangers that came up to me after my talks, while others became new acquaintances. I even got to meet a couple of long time online-virtual friends IRL, which is always fun. Topics &am...
Source: Pediatric Inc - Category: Pediatricians Authors: Tags: Pediatrics Practice Management AAP American Academy of Pediatrics Disney Disney Institute NCE Orlando Orlando Florida San Diego Social media Source Type: blogs