3 factors for an optimal healing environment

by Scott Kashman When asked about the ROI (return on investment) for intentionally creating an optimal healing environment, I say it comes down to the impact on employee engagement. Year over year our organization realized an improvement in all 32 measured employee engagement categories--statistically significant results. Those results don't include the pride and ownership people sense when you walk around our place. This does not mean every day is perfect. It does mean that even on the rougher days you know you can count on your team--employees, physicians, volunteers and auxiliary. We even have a patient and family council who contribute to our efforts. It's an environment where you "crowd out" the people who do not want to be a part of making things better, or the ones not aiming to make the environment more healing for patients, families and their colleagues. What's the special sauce to make this work? Explore how you and your team intentionally look at the following three areas that contribute towards a healing environment and clear vision. How do you show and represent this vision? Do you use visuals? Did you ever move into a condo or home with a friend or loved one and start drawing what it can be? That's creating the vision. As a person who has lived in his fair share of apartments, condos and homes, Jenny, my spouse, creates that vision each time. Then our family members become more engaged to share how we can get there and what factors contribute to making ...
Source: hospital impact - Category: Health Managers Authors: Source Type: blogs