Is Social Media Effective for Pharma Marketing?

I am attending and presenting at the 3rd Annual Pharma eMarketing Congress in Barcelona (see here) this week. Yesterday, I attended the pre-conference Social Media Training Day workshop presented by Alexandra Fulford and Sven Awenge, two people who are pharma social media evangelists.Many in the audience were new to social media and learned a lot. At the end of the day, workshop attendees were asked break up into groups (see photo on left) and come up with a social marketing plan for a hypothetical drug company and product. They had to consider such things as KPOs ("Key Player Objectives") and KPIs ("Key Performance Indicators").This was the first time I heard about KPOs, so I learned something too. Sven (@SVENNIECO) clarified the origin of KPO in a tweet: "I believe it was McKinsey's that brought this into Pharma a few years ago, and now we're all talking Patient Journey, and KPO!!"This being Europe, the plans could not mention product names, but a major KPI mentioned by at least one group was the number of referrals to the company website -- presumably a non-branded disease awareness site.In the U.S., a major KPI of any digital program is to drive traffic to the product.com website. Since about 40% of pharma's digital budget goes to search marketing, I presume that is effective in driving traffic to sites. But is social media effective in doing this and should product.com traffic referrals be a KPI of social media campaigns?We may never see real data from any pharma company...
Source: Pharma Marketing Blog - Category: Pharma Commentators Tags: Survey social media Source Type: blogs