Week One
My new role as president of the Mayo Clinic Platform began officially on January 1, 2020. I was selected for the role in late November and volunteered time in December to better understand the technology, people and processes of Mayo Clinic. What will I do in my first weeks at Mayo? Listen to my colleagues, customers, and staff. I learned a valuable lesson in 1998 when I first became a CIO. I was seeing patients on a 2pm-2am Emergency Department shift when my Motorola flip phone rang at midnight. The conversation went something like this Caller: " Hi, this is Jim " Me: " Jim who " Caller: " Jim the CEO of the hospitals " Me: " Of course, how can I help " Caller: " I ' ve selected you as the next CIO and you start at 8am tomorrow. We ' ll figure the rest out later " At 8am I met with three advisors/mentors who agreed to guide me on my CIO journey. Professor F. Warren McFarlan of Harvard Business School,John F. Keane the CEO of Keane Inc , andSamuel Flemingof Decision Resources Inc. I explained to them that I ' d thought about the IT path forward (for 1998) overnight and we should immediately devote 100% of IT resources to embracing the web for all applications and operations. They looked at me and advised that if I simply told colleagues, customers and staff what I thought they needed, I wou...
Source: Life as a Healthcare CIO - Category: Information Technology Source Type: blogs
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