Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” [Org. Behav. Hum. Decis. Process. 144 (2018) 97–111]

Publication date: Available online 26 December 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Arik Cheshin, Adi Amit, Gerben A. van Kleef

Source: Organizational Behavior and Human Decision Processes - December 27, 2019 Category: Psychiatry & Psychology Source Type: research