Celebrate your patient experience all-stars

by Jason A. Wolf In the heat of the summer many of us are thinking about days by the pool, family vacations or cool drinks. It also brings us, this very week, to Major League Baseball's all-star break. This has always been an interesting and unique tradition in sports, where rather than waiting until the end of a season to identify and recognize performance, the league stops for a moment to celebrate what has taken place so far. This pause in the action is a bit like summer itself. An intermission of sorts where time is taken to reflect on what has been accomplished and what is yet to be achieved. The question this raised for me is why this type of break is more difficult for us in organizational life. I have been a student of organizational dynamics, behavior and culture for most of my career. Perhaps the one lesson I have taken above all else is this: At the end of the day it is our humanity that matters most in organizational life. The fact is that organizations are comprised of the wonderfully complex human being. With this, all the strategies and tactics in the world are only as effective and successful as the people we have in place to execute on them. It is for this reason I am at times confused by how, all too often, we overlook the very individuals we count on to drive our objectives and manage our every interaction. This is no more significant than what I have seen in healthcare. At its core in healthcare, and what I reinforce often, is that we are simply ...
Source: hospital impact - Category: Health Managers Authors: Source Type: blogs