Meritus Health: Improve patient experience one bill at a time

For hospitals, the business office and patient experience are not mutually exclusive, with previous research linking billing processes to long-term patient satisfaction.
To hear how organizations can ensure patient-friendly billing, FierceHealthFinance talked to George Semko (pictured), vice president of Revenue Cycle at Meritus Health System in Maryland. In part 2 of this exclusive interview, he discusses how Meritus is improving experience by preventing billing issues.
In part 1, Semko talked about the health system's commitment to serving financially disadvantaged patients and fulfilling its charity care mission.
To learn more, read the full interview at FierceHealthFinance.

Source: hospital impact - June 6, 2013 Category: Health Managers Authors: Wendy Johnson Source Type: blogs