What Does a Medical Practice In Kenya Have in Common With a Medical Practice in the US?

At NCE last year, I got an opportunity to meet  Dr. Sidney Nesbitt. Dr. Nesbitt a pediatrician in Nairobi, Kenya and is very interested in practice management things like work flow improvements, hiring the right staff and working on making his clinic a better place for both him, his staff and his patients. I recently heard from Dr. Nesbitt. He shared with me that a group of MIT grad students conducted an assessment of his office in Nairobi in an effort to make improvements in several areas of his practice e.g. workflow, checkin, collections, triage of the practice. In the fall of 2009, a team of four MIT students applied to work with Muthaiga Pediatrics. The clinic’s head had set their goal: to make the most of Muthaiga Pediatrics’ existing resources so as to “provide a much higher level of medical care in a modern highly organized environment [and eventually to] transform the busy single pediatric practice into a growing clinic chain with a strong brand.” You would think (I certainly did) that a practice in Kenya has little similarities to a practice in the US. However, when you see the teams objective, and what they set out to discover, I was surprised to see that these objectives are not really that different any practice here in the United States. The students created a work plan that illustrated 3-key areas where they would focus: Benchmarking against world class pediatrics clinics Exploring clinic culture and personal issues Investigating addition of specialti...
Source: Pediatric Inc - Category: Pediatricians Authors: Tags: Consulting Leadership Practice Management The Business of Medicine Training Health Health administration Kenya Massachusetts Institute of Technology MIT Nairobi Pediatrics United States Source Type: blogs