Empathy and patient experience - video from Cleveland Clinic

CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013. The video relates to any person - not only patients and physicians. It's so worth it 4 minutes of your time: Physician Communication PEARLS from Cleveland Clinic - Establish rapport and plan an encounter with the patient - Elicit the patient perspective using FIFE (function, ideas, fears and expectations) - Apply PEARLS (partnership, empathy, acknowledgment, respect, legitimation and support) to convey empathy - Incorporate the patient into decision making and education using ART (ask, respond, tell) References: Relationship-Centered Communication for Physicians (PDF) from Cleveland Clinic Academy Comments from Twitter: Dr Kelly Sennholz @MtnMD: This is JUST how I see the hospital. Magic place PracticeMatch @PracticeMatch: Wow...great video! Posted at Clinical Cases and Images. Stay updated and subscribe, follow us on Twitter and connect on Facebook.
Source: Clinical Cases and Images - Category: Journals (General) Authors: Tags: Patients Cleveland Clinic Source Type: news