CQC review of home care services

Source: Care Quality Commission (CQC)
Area: News
The review by the Care Quality Commission looked at whether people receiving care at home are treated with dignity and respect, have a choice about the care they receive and benefit from effective systems to keep them safe. During the review, it inspected 250 services providing care to 26,419 people, gathered the views of more than 4,600 people and visited 738 people in their own homes. The review found that good care is being delivered, but also noted concerns around the following areas:

. On many occasions, people received no prior notice that they would be visited by a care worker they didn't know.
. Visits were often delayed or sometimes cancelled without prior notice.
. Risks associated with a person's care or medical conditions had not been assessed and care plans had not been updated for several years.
. Some services did not have clear systems to monitor the quality and information in care plans.

Source: NeLM - Care of Older People - February 14, 2013 Category: Geriatrics Source Type: news