Patients Seeking More Wellness and Holistic Care, Personalization of Services

The question is often raised by health system executives about what patients really want in terms of services. A recent article attempted to answer this question (see:New National Patient Survey Reveals 84% Would Increase Provider Loyalty with More Holistic Health and Wellbeing Support) with an excerpt below:A new survey byWelltok, the leading consumer health SaaS company, confirms that today's patients are indeed expecting more from their providers, which includes hospitals, health systems and physician practices...[P]roviders need to understand what consumers want and how to best support them to drive greater loyalty. [Here is a list of patient needs/wants from providers]:Patients Want to Be Loyal:Most adults (84%) surveyed say they would feel a greater sense of loyalty to their preferred healthcare provider if their overall health and wellbeing was being supported outside of a clinical setting (e.g., nutrition, stress management, weight loss)....Answer the Call for Holistic Health:Most adults say it is important that their provider organization offers programs and resources that support all aspects of health (physical, financial, emotional and social)....Personalization is an Expectation:....The majority of adults (84%) feel their provider would better serve them if their health interests, goals and motivations were better known [and personalized]....Patient Portal Limitations:While some health organizations are looking for ways to extend the utility of patient p...
Source: Lab Soft News - Category: Laboratory Medicine Authors: Tags: Electronic Health Record (EHR) Healthcare Delivery Healthcare Innovations Hospital Executive Management Medical Consumerism Quality of Care Source Type: blogs