Has Your Medical Practice Lost Its Empathy? Here Is How To Regain It

Empathy, of course, is an important part of what we do. Right? I mean, how else could we restore health, help children reach their full potential and cure them if it is not with some sort of empathy? In my last post, I talked about how empathy was part of our practice’s core values but that from time to time, we forget to have it. We start out with it, but we either get comfortable, annoyed, caught up in the day-to-day that we tend to forget why we do what we do in the first. place. So how do we regain the empathy we once had? Joanna, my better half, wanted to re-ignite our empathy at our practice. But she didn’t just want to preach it. She wanted something more practical that would resonate with our team members. She gave each of our 10 employees (including the 2 other providers), a question to answer. Here is small sample of some of the questions. Think about how you would feel if your child’s teacher calls you in because she want to talk to you about YOUR child without knowing what it is about. Describe to us what would go through your mind in the hours leading up to the meeting. Think about the time you were up all night. Now think about how you felt the morning after. Did you feel good, ready to take on the world? Where you in a peppy mood? Or were you a little more irritated than usual, moody and with less patiences? Share with us your feelings. Think about the time when close family member was waiting for potentially unpleasant news, like results on ...
Source: Pediatric Inc - Category: Pediatricians Authors: Tags: Customer Service Anxiety children Empathy Family feelings Health Health Care kids medical private practice Parent Pediatrics Practice Management Source Type: blogs