Telephone-first approach not a solution to GP workload, says study

The telephone-first approach is not a solution to patient demand and GP workload, according to a new study.  The method, whereby patients booking a GP appointment are initally phoned back on the same day by a GP, increases workload and does not suit all patients, the research found.  Researchers reported that although the average number of face-to-face consultations decreased by 38%, there was a 12-fold increase in telephone consultations and an estimated 8% increase in overall time GPs spent consulting. Hide related content:  Show related contentread more
Source: Management in Practice - Category: Practice Management Authors: Tags: *** Editor ' s Pick Latest News Source Type: news