Practice receptionists more likely to receive negative patient feedback due to ‘role bias’

Practice receptionists are more likely to receive negative feedback from patients than other healthcare staff due to‘role bias’, a new study has shown.  A team of Lancaster University linguists analysed 29 million words from 228,000 patient comments submitted to NHS Choices between 2013 and 2015.  The project found that positive words were used to describe receptionists only 57% of the time, a significantly lower percentage than for other healthcare professionals. Hide related content:  Show related contentread more
Source: Management in Practice - Category: Practice Management Authors: Tags: *** Editor ' s Pick Latest News Source Type: news