“But His Yelp Reviews Are Awful!”: Analysis of General Surgeons’ Yelp Reviews

Conclusions: As the most common category of complaints was about physician demeanor, surgeons may optimize their Web-based reputation by improving their bedside manner. A surgeon’s Web presence, private practice, and the total number of reviews are significantly associated with both positive and negative reviews.
Source: Journal of Medical Internet Research - Category: General Medicine Authors: Source Type: research