Experiencing Patient Experience results from MHQP

For the past 14 years, Massachusetts Health Quality Partners (MHQP) has published results of its primary care patient experience survey. The information is useful to the practices themselves as they seek to improve, and to health plans looking to evaluate their networks, improve member service, and pay bonuses to the best practices.
This year MHQP added an analysis of free text feedback to its analysis, to give practices more color on the scores.
The consumer-facing site, Healthcare Compass lets users view ratings for individual practices and compare up to three at a time. Users can click on the individual categories to learn what each one means, what patients can do, what doctors can do, and where to find additional resources. For example, the “what you can do” tab in the communications section includes suggestions to speak up if you want your doctor to make eye contact and to ask the doctor to repeat back what you just said.
I used the site to compare three practices I am familiar with and the results match up well with my perceptions.
Comparing MD offices
Click on the Harvey ball to see the underlying data
There is a lot to like about MHQP’s patient experience reporting including:

It provides validated information on key elements of practices, for both adult and pediatric
The site is easy to navigate. The information is communicated in plain English and with simple, intuitive graphics. For even more detail, you can click on the Harvey balls (I didn’...

Source: Health Business Blog - January 28, 2019 Category: Health Management Authors: dewe67 Tags: Patients Physicians Research Source Type: blogs