Reporting of Patient Experience Data on Health Systems ’ Websites and Commercial Physician-Rating Websites: Mixed-Methods Analysis

Conclusions: The lack of variation in star ratings on health system sites may make it difficult to differentiate between clinicians. Most health systems report that they remove offensive comments, and we notably found fewer negative comments on health system websites compared to commercial physician-rating sites.
Source: Journal of Medical Internet Research - Category: General Medicine Authors: Source Type: research