Investigating the Effect of Paid and Free Feedback About Physicians ' Telemedicine Services on Patients ’ and Physicians’ Behaviors: Panel Data Analysis

Conclusions: Our findings contribute to the extant literature on service feedback in the telemedicine markets and provide insight for relevant stakeholders into how to design an effective feedback mechanism to improve patients’ service experience and physicians’ engagement.
Source: Journal of Medical Internet Research - Category: General Medicine Authors: Source Type: research