Emotional Labour: A High Cost in Service Industries?

Some jobs involve physical labour. Other cognitive or intellectual labour. But some require a third sort of labour: emotional labour which is the requirement of having to express emotions that one does not feel. How do people in the service industry cope with the requirement to be inauthentic all the time?read more

Source: Psychology Today Work Center - November 4, 2014 Category: Psychiatry & Psychology Authors: Adrian Furnham, Ph.D. Tags: Health Work Source Type: news