Integration of satisfaction and quality of recovery

Publication date: Available online 30 April 2018Source: Best Practice & Research Clinical AnaesthesiologyAuthor(s): Nicolas Bruder, Pascal AuquierAbstractAmong patient-reported outcomes, patient satisfaction and quality of recovery are key measures of patient-centered care. The measurement of patient satisfaction should use validated, multidimensional scales. There are general scales aiming to evaluate the entire perioperative period and scales focused on specific periods (postoperative) or techniques (loco-regional anaesthesia). Recovery assessment tools (like the PostopQRS) share some domains with satisfaction scales but also have major differences by construction. As such, recovery and satisfaction scales are complementary. Because there is no reference value of patient satisfaction, the scales are used to compare two management strategies or to follow similar populations of patients over time. Improving patient satisfaction goes beyond quality improvement. In large database, highest satisfaction was associated with lowest morbidity and mortality. Thus, it is likely that the process of improving quality changes multiple components of medical management, hence improving several patient outcomes.
Source: Best Practice and Research Clinical Anaesthesiology - Category: Anesthesiology Source Type: research