Information and Communication in the Emergency Department

Communication between healthcare providers and patients is important for patient-centred care and a positive patient experience[16]and represents an important caveat in healthcare, both nationally and internationally. Patient-specific information, particularly in the ED, is an essential component of the patient pathway, patient-physician relationship and nursing practice (Jones, 2012). It is essential to effective team working[6], and enabling patients to make informed decisions (DH, 2012). Ineffective communication has been associated with dissatisfaction and frustration[13]and feeling ill informed at discharge is a commonly reported consequence of substandard information amongst ED patients, particularly regarding condition-specific symptoms or medications[17].
Source: International Emergency Nursing - Category: Nursing Authors: Source Type: research