To evaluate the impact on the Medicare Stars medication adherence rates through the implementation of a pharmacy technician outreach program at a health plan

Background: The Medicare Star rating program measures how well plans perform based on a list of quality metrics including clinical, pharmacy, member satisfaction with their plan, health outcomes, and plan operations. Healthfirst is currently a 3.5 Star plan and in an effort to improve that rating, the pharmacy department was tasked to improve the triple weighted Patient Safety measures; Adherence to oral diabetes, RAS agents and statin medications.
Source: Research in Social and Administrative Pharmacy - Category: Pharmaceuticals Authors: Source Type: research