No-shows in appointment scheduling – a systematic literature review

No-show appointments (also commonly referred to as broken or missed appointments) are a burden to essentially all healthcare systems, significantly impacting revenue, cost and use of resources [1,2]. It is a well-known fact that no-show decreases the provider ’s productivity and efficiency, increases healthcare costs, and limits the health clinic’s effective capacity [3,4]. Negative effects are also felt by patients who keep their appointments, such as dissatisfaction with high waiting time and perception of overall decrease in service quality [2,5,6 ].

Source: Health Policy - February 15, 2018 Category: Health Management Authors: Leila F. Dantas, Julia L. Fleck, Fernando L. Cyrino Oliveira, Silvio Hamacher Source Type: research