Exploring the impact and use of patients ’ feedback about their care experiences in general practice settings—a realist synthesis

ConclusionsThere is limited research into how patient feedback has been used in primary health care practices or its usefulness as a stimulant to improve health care experience. Using a realist synthesis approach, we have identified a number of contextual and intervention-related factors that appear to influence the likelihood that practitioners will listen to, act on and achieve improvements in patient experience. Consideration of these may support research and improvement work in this area.
Source: Family Practice - Category: Primary Care Source Type: research