Interventions to enhance effective communication during over-the-counter consultations in the community pharmacy setting: A systematic review

Easy access to effective over-the-counter (OTC) treatments allows self-management of some conditions, however inappropriate or incorrect supply or use of OTC medicines can cause harm. Pharmacy personnel should support consumers in their health-seeking behaviour by utilising effective communication skills underpinned by clinical knowledge.

Source: Research in Social and Administrative Pharmacy - December 12, 2017 Category: Pharmaceuticals Authors: Liza J. Seubert, Kerry Whitelaw, Laetitia Hattingh, Margaret C. Watson, Rhonda M. Clifford Source Type: research