Having Problems with Your Emergin System?

Years ago, many hospitals bought Emergin as a point solution to bring messaging to specific interfaced systems. Many of these were used to get event data out of nursecall and other systems that was communicated to caregivers or other point of care use cases. These point solutions were installed in closets or data centers and not given much more thought (as long as they continued to work). Inevitably, something changes in the systems connected to Emergin and an interface breaks. Getting help with these problems can turn out to be rather difficult. If your problem was caused by an update to the system interfaced with Emergin, a quick mitigation could be to roll back that update to the version that worked. Emergin was acquired by Philips in 2007. The product is now called the Philips IntelliSpace Event Manager and has seen considerable changes since the Emergin days. A short term fix (one which gets the components of your current Emergin system working again) will likely not be easy. There are 3 routes I would pursue for a short term fix: Contact your Philips sales rep and get a referral to the Philips/Emergin support team to see how they might help, Contact the vendor who provided whatever is on the other side of the Emergin interface that’s not working (e.g., your nurse call vendor, Vocera, phone vendor, etc.) and try to get them to fix your problem, or Contact a local or regional systems integrator who has experience with the old Emergin product (unless you already know on...
Source: Medical Connectivity Consulting - Category: Information Technology Authors: Tags: Messaging Middleware Nurse Call Emergin Source Type: blogs