The effectiveness of assertiveness communication training programs for healthcare professionals and students: A systematic review

Communication errors have a negative impact on patient safety. It is therefore essential that healthcare professionals have the skills and confidence to speak up assertively when patient safety is at risk. Although the facilitators to and barriers of assertive communication have been the subject of previous reviews, evidence regarding the effectiveness of interventions designed to enhance assertive communication is lacking. Thus, this paper reports the findings from a systematic review of the effectiveness of assertiveness communication training programs for healthcare professionals and students.
Source: International Journal of Nursing Studies - Category: Nursing Authors: Tags: Review article Source Type: research