Integrating a statewide HIV call line: An innovative and tailored approach for rapid linkage to HIV care

Only 80% of people living with HIV (PLWH) in the United States are linked to care, 40% are engaged in care, and 30% have achieved viral load suppression. We addressed linkage to care with a pilot program of a statewide referral call center to connect PLWH and their non-HIV specialty providers to HIV care. Callers received tailored referrals from nurses trained to work in an existing call center, using an electronic assessment tool and a comprehensive HIV provider list. Of 122 calls, 85% were from PLWH and 15% from providers calling about a patient.
Source: Journal of the Association of Nurses in AIDS Care - Category: Nursing Authors: Source Type: research