Using telephony data to facilitate discovery of clinical workflows

Conclusions: Cross-correlation of phone calls identified by clinical cost center can be used to generate graphical displays of clinical enterprise communications. Many calls are short. The compact data transfers within short calls may serve as automation or re-design targets. The large absolute amount of time medical center employees were engaged in VoIP telecommunications suggests that analysis of telephone call patterns may offer additional insights into core clinical workflows....
Source: Applied Clinical Informatics - Category: Information Technology Source Type: research