4 Simple Questions That Will Make You A Better Manager To Your Employees
As humans, we have an uncanny ability to justify and explain situations in ways that benefit us. For example…
When we observe a father shouting, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s poor parenting skills.
If we lose our temper with our kids, we justify it by blaming the circumstances. We’ll say, “if you knew how challenging my children are, you would understand.”
In a medical practice environment, it may go something like this.
Julie: Nancy is late again.
Michelle: That’s the way she is. She’s so disorganized.
Julie: I know. And she doesn’t take her job seriously.
Michelle: Bill has given her so many opportunities, but she seems not to get the message in that thick head of hers.
Let’s look at it from another viewpoint.
Julie: I’m sorry I’m late. It’s just that my car has been acting up. And with my husband being out of town, I have to get the 3-kids ready, drop them off at my mother-in-law’s house – you know she is still upset about that thing – and just as my luck will have it, there was a fender bender on Route 95 and traffic was backed up all the way to the freeway.
CHARACTER VS CIRCUMSTANCES
Medical practice managers and administrators tend to make similar judgements.
When we have an under-performing staff member, we question their work ethic, make claims about their lack of motivation, engagement or lack of interest....
Source: Pediatric Inc - Category: Pediatrics Authors: Brandon Tags: Employee Leadership challenge employee motivation employee reviews Employees feedback Pediatrics team leader Source Type: blogs
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