Use of Lean and CAHPS Surgical Care Survey to Improve Patients Experiences with Surgical Care

Conclusion Lean thinking helps to eliminate defects by breaking down complex problem solving into a scientific process. When combined with the CAHPS Surgical Care Survey, it can be successfully used to improve patients’ surgical experiences.

http://oto.sagepub.com/cgi/content/abstract/155/5/743?rss=1

Source: Otolaryngology - Head and Neck Surgery - October 31, 2016 Category: ENT & OMF Authors: Jiang, N., Malkin, B. D. Tags: Special Focus Section: Patient Safety/Quality Improvement Source Type: research

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