Recognize the positive when changing your practice

When undertaking organizational change, focusing only on what is wrong in your practice can create a negative atmosphere. But taking the time to recognize what is positive in your practice can help your care team see more clearly what gives life, vitality and joy to their daily work —and make sure those aspects remain.“Appreciative inquiry”—developed at Case Western University in the 1980s—is an approach to change that identifies and builds on what is already working well in an organization to move a practice toward positive change. It uses unconditional positive questions to identify what is best in an o rganization, such as:“Think of a recent successful team project. What made the team so successful?”“Have you noticed a colleague go beyond the call of duty recently? What happened?”“What is something that went well for you today?”“What is a recent positive experience in your work or personal life?” While you ’re making changes around what is not working well, these types of questions can help your team stay focused on what they are already doing well as those changes are put into place. A new module from the AMA ’sSTEPS Forward ™ collection of practice improvement strategies shows you how tochange your organizational culture using appreciative inquiry. The module can help your practice use this technique in daily huddles, staff meetings, leadership meetings, performance evaluations and interactions with patients and family members.How it ’...
Source: AMA Wire - Category: Journals (General) Authors: Source Type: news
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