Patients ’ experience of being badly treated in the ambulance service: a qualitative study of deviation reports in Sweden

It is challenging for healthcare personnel to comply with the highest standards and provide the best possible quality healthcare to all patients in need. Providing quality healthcare is not just about meeting patients ’ medical needs, but also about satisfying patients’ needs for security based on the caregiver’s respect for and genuine interest in each patient’s well-being (NBHW, 2005). One of the goals according to Swedish Health Care law is that all personnel must provide as high quality medical health care as possible and promote good health.
Source: International Emergency Nursing - Category: Nursing Authors: Source Type: research