Let ' s talk a little about patient satisfaction, shall we?

About a year ago, after Eric Duncan died at Texas Health Presbyterian Hospital in Dallas and two nurses who cared for him were hospitalized with the same disease that killed him (Ebola), Texas Health Resources got an independent committee to review what went wrong. It was like a root cause analysis, but more so: these were outside doctors and one nurse, they weren ' t paid, and they were given access to everything that was charted and all the folks involved in the Presby debacle. < br / > < br / > They came to a number of conclusions: first, that education was lacking--the staff wasn ' t aware of what exactly to do in case of a person with Ebola coming in; second, that communication was poor--the nurse who took Mr. Duncan ' s health history didn ' t communicate verbally to the doc that he ' d come from an Ebola-affected area; and third, that the fear of poor patient satisfaction scores led the doctors and nurses to rush Mr. Duncan through the ED that first time, in order to keep other patients from waiting and getting mad. < br / > < br / > The fear of poor patient satisfaction scores caused the staff and doctors to rush the diagnosis of a man who had been in an Ebola-affected country. < br / > < br / > Read that again. < i > The fear of poor patient satisfaction scores caused the staff and doctors to rush the diagnosis of a man who had been in an Ebola-affected country < /i > . < br / > < br / > I don ' t know what it ' s like in Dallas, but here in Bigton, every medium-size...
Source: Head Nurse - Category: Nursing Authors: Source Type: blogs