Factors influencing satisfaction with emergency department medical service: Patients ’ and their companions’ perspectives

ConclusionsDifferent factors contributed to the satisfaction with the services for the patients and their companions. In order to increase the satisfaction levels and improve the quality of care in emergency departments, it is necessary to consider more specific approaches that reflect the different perspectives of the visitors to the emergency department.
Source: Japan Journal of Nursing Science - Category: Nursing Authors: Tags: Original Article Source Type: research