Evaluating Service Quality from Patients' Perceptions: Application of Importance–performance Analysis Method

Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. The aim of this study was to evaluate the quality of service in teaching hospitals using importance–performance analysis matrix.
Source: Osong Public Health and Research Perspectives - Category: Global & Universal Authors: Tags: Original article Source Type: research