Analysis of After-Hours Patient Telephone Calls in Two Academic Radiation Oncology Departments: An Opportunity for Improvement in Patient Safety and Quality of Care [FOCUS ON QUALITY]

Conclusion:
This analysis provided novel information regarding the volume of and reasons for after-hours patient-initiated telephone calls. It identified opportunities for actionable improvements in safety and quality of care, particularly with regard to documentation by on-call providers, communication with the primary radiation oncology and extended health care teams, patient education about common RT adverse effects, and medication management.

Source: Journal of Oncology Practice - April 11, 2016 Category: Cancer & Oncology Authors: Warren, L. E. G., Kim, M. B., Martin, N. E., Shih, H. A. Tags: Treatment related issues, Quality, Patient safety, Quality of care, Management and treatment, Patient safety, Quality of Care, Radiation Oncology FOCUS ON QUALITY Source Type: research