Duke Health Launches Star Rating for Doctors, Expands Access to Records

Contact: Sarah Avery Phone: [phone] Email: [e-mail] https://www.dukehealth.org
FOR IMMEDIATE RELEASE on Tuesday, March 8, 2016

DURHAM, N.C. -- Patients and consumers now have the ability to see how most Duke Health providers score on a new five-star rating scale that is part of a physician’s public profile at dukehealth.org.  
Star ratings for each health care provider, along with verbatim patient comments, are based on feedback to a national, standardized survey known as the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS), which is provided to patients following an office or other outpatient visit.
Additionally, Duke is launching an “Open Notes” feature that enables patients to gain secure and protected online access to the notes their doctor has logged on their individual electronic health record. This expands the information the patient has about the clinical visit and care provided. 
Both the rating system and “Open Notes” put Duke University Health System and Clinics among the nation’s leaders in moving toward greater transparency of information for those they serve.
“Patients are seeking more information to make the best decisions about which doctors they want to see or might be referred to,” said Thomas Owens, M.D., vice president for medical affairs of Duke University Health System. “One of our goals in sharing our star rating system and patient comments is to help meet this need with more d...

Source: DukeHealth.org: Duke Health Features - March 9, 2016 Category: Pediatrics Tags: Duke Medicine Source Type: news