The staff experience: Employees have human needs too

by Anthony Cirillo This month's blog post extends from both my January and February posts. In January, I shared how short-sighted financial decisions hurt patient experience. In February, I discussed my new role as primary caregiver to my mom, suggesting that instead of focusing on patient experience, we should look at the human experience. One comment on the January post serves as a good segue for the rest of this piece. "Health and wellness, just as death and dying, affect all of us. Clinicians and administrators share in the wins and defeats in healthcare. As nurses, we need to be in the mix, collaborating with various stakeholders, while holding the hand of another human being to ease their suffering." This human experience is not only about the patients we care for and their caregivers. It also is about the human experience of those who work in the organization. The recent white paper from The Point of Care Foundation, entitled "Staff Care: How to Engage Staff in the NHS and Why It Matters," brings this point home. Staff engagement within the U.K.'s National Health System has fallen every year since 2009, rising slightly in 2012. Less than a third of all healthcare workers are actively engaged and only 27 percent of registered nurses are actively engaged, compared with 37 percent of all employed people in the U.K. The report says that while leadership seems to be committed to employees, staff surveys do not fully reflect it. Only 55 percent would recommend thei...
Source: hospital impact - Category: Health Managers Authors: Source Type: blogs